Lifted LED products are warranted against defective materials and/or workmanship to original owners from the date of original purchase for the lifetime of ownership by the original consumer. In the event of defective materials and/or workmanship, Lifted LED, LLC, will, without charge for parts or labor, repair or replace, at its option, the defective product within 45 days from receipt of the defective product for the first three years after purchase; after three years, the customer will be responsible for labor, with Lifted LED being responsible for parts. Shipping of the defective product to Lifted LED is the sole responsibility of the customer. Return shipping of the repaired light is covered by Lifted LED up to $50 per incident for the first three years after purchase. In the first three years after purchase, if return shipping will exceed $50, the customer will be notified and are responsible for paying any amount of shipping over $50 prior to the product being shipped back to the customer. After three years, the customer is responsible for paying for return shipping prior to the product being shipped back to the customer. The Warranty does not apply to damage resulting from improper care, housings that have been opened, misuse, or normal wear and tear, which includes but is not limited to 2% or less of LEDs not lighting, improper installation, and/or failure to provide reasonable and necessary maintenance, improperly packaging and shipping the light back to Lifted LED, etc.
If you are unsatisfied with any Lifted LED light, you can return it for a refund within 90 days from the original purchase date. A Return Merchandise Authorization (RMA) must be requested and the product shipped within 90 days of the original date of receipt. Returns are limited to one (1) light per customer. All items must be returned in "like new" condition in the original packaging and include all accessories. Lights that have been broken, damaged, altered, or had the housing opened are not returnable. "Damaged" includes but is not limited to water damage and damage resulting from being dropped and/or incorrect electrical connection. Returns will be charged a 10% restocking fee. Shipping charges are non-refundable. We recommend using a carrier that has tracking capabilities when sending returns. The customer assumes responsibility for return shipping fees, insuring the return shipment, and filing any necessary claims for damaged or lost returns.
For international shipping, shipping rates do not cover customs fees.
Items sold by Lifted LED other than LED Grow Lights are final sale unless defective or damaged when received.
Shipping damage and defective products must be reported within 48 hours of receipt of shipment (not including weekends and holidays).
Cancellations are only offered in the event that your item has not yet shipped. If your product has not yet shipped, it can be cancelled at no charge. After 90 days from original purchase date, all sales are final.